CiviRoute — Delete Account & Data

Last updated: 21 October 2026

You have the right to delete your CiviRoute account and the personal data associated with it at any time. Follow the steps below to submit a deletion request.

How to request deletion

1. Send an email to support@civiroute.com (or help@rokadbahi.com) from the email address registered on your account.
2. Use the subject line Account Deletion Request and include your registered email and (if available) your user ID, which you can find in the app under Profile.
3. We will verify your identity and process the request within 30 days.

What gets deleted

• Your account profile (name, email, phone, vehicle/fleet details).
• Authentication tokens and session data.
• Private location history and trip records tied to your account.
• Emergency contacts and SOS settings.

What may be retained

• Hazard reports you submitted may be retained in anonymised form (without your identity) for public road-safety purposes, as required for the service.
• Records that must be kept to comply with legal obligations (for example, complaint audit trails) may be retained for up to 5 years in anonymised form.
• Backups are purged on the next backup rotation cycle (within 30 days).

After deletion

Once processed, your account cannot be recovered. You may register again with the same email address if you wish to use CiviRoute in the future.

In-app option

If you are signed in, you can also request deletion from within the app via Profile → Help & Support, or by contacting us using the details above.

Contact

Questions or deletion requests: support@civiroute.com (backup: help@rokadbahi.com).

See also our Privacy Policy.